Matthew O'Neill is the Chief Executive Officer of CX Synergy. As a customer experience devotee, he is passionate about revolutionizing customer experiences across industries. With a wealth of knowledge and experience, he empowers companies to deliver unforgettable interactions that captivate clients, prospects, and stakeholders.​

 

Over the course of his 10+ years as a customer experience consultant, Matthew has spearheaded initiatives to improve customer and employee experience programs with a focus on improving efficiencies, brand perception, minimizing churn, and maximizing customer lifetime value. His work has influenced an array of businesses and professionals ranging from local main street companies to nationally recognized organizations.

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As a keynote speaker and workshop facilitator, Matthew has played a pivotal role in implementing groundbreaking methodologies that have helped professionals accelerate growth, increase new business production, and foster the development of high-performing teams.​

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Matthew's insights and expertise have earned him the reputation of a thought leader in the space. He shares his knowledge and strategies through his monthly LinkedIn newsletter, "A Journey to CX Synergy," which focuses on enhancing industry perception and credibility by leveraging the power of customer experiences. He has also been featured extensively in magazines, video interviews, and several podcasts.​

 

With Matthew O'Neill at the helm, CX Synergy is poised to transform companies in every sector, driving them toward unparalleled success through exceptional customer experiences.